Welcome to Real Time Learn.
Minimum System Requirements*
CPU: 400Mhz Processor Memory: 512MB RAM Operating System: Windows 2000, XP, Vista, 7 or Mac OSX Screen Resolution: 1024×768 or higher Browser: Firefox version 3, Internet Explorer version 7, Safari version 3, Google Chrome Browser Plugins: Flash version 9.0.115 – Check the status of your Flash Player by clicking on this link – http://kb2.adobe.com/cps/155/tn_15507.html
This course also requires Adobe Acrobat installed on your computer.
Internet Connection: Small Video Chalkboard: 380Kbps dedicated download and 128Kbps dedicated upload Large Video Chalkboard: 768Kbps dedicated download and 128Kbps dedicated upload Full Screen HD Video: 2Mbps dedicated download and 128Kbps dedicated upload
* Please keep in mind that these are minimum system requirements and other environmental factors may impact your course delivery performance. Contact DigitalChalk Support at firstname.lastname@example.org if you have any questions about your specific environment or if you are experiencing any difficulties.
Instructional and Technical support
Instructional and technical support is available to all students via the following methods:
Phone: 877-321-2451 Option 2 (Monday – Friday 8:30am – 5:30pm)
Instructional & Administrative Questions
- Email email@example.com
- Phone: 855-RTL-DONE (Monday – Friday 8:30am – 5:00pm Eastern Time)
- Web: www.realtimelearn.com/support
Real Time Learn provides digital media content posted on Digitalchalk.com. Because of the nature of digital media delivered on the World Wide Web, it is not possible to return access to digital media once it has been granted. Because of this, all purchases online with Real Time Learn are non-refundable. The media provided is the intellectual property of Real Time Learn and our licensors.
Real Time Learn, at its sole discretion, may provide an exception to the no-refund policy if written request is received from the student within 15 days of the transaction and you meet one or more of the following conditions:
a. The course material you purchased is unavailable for during the delivery period Real Time Learn allows.
b. You cannot access the material due to an error on the part of Digitalchalk.com’s web site or system.
To be considered for a refund, you must contact Real Time Learn in writing by emailing firstname.lastname@example.org.